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POLICIES

terms and policies

At Ralvern Upholstery, we are committed to being open and transparent about how we collect, use and protect your data. Since 1946, our family-run business has been built on trust and craftsmanship, and we apply those same values to your privacy and security.

Our Terms & Conditions

Last updated: 20 May 2026

These Terms and Conditions apply to the purchase of any goods or services from Ralvern Upholstery Ltd. By placing an order with us, you agree to be bound by these terms.

1. Who We Are

Ralvern Upholstery Ltd (“we”, “us”, “our”) is a specialist manufacturer of bespoke furniture and a provider of professional reupholstery services. We are a family-run business established in 1946, registered in England and Wales. Our workshop and showroom are located at 19 Martindale, Hawks Green, Cannock, Staffordshire, WS11 7XN.

2. Bespoke Orders and Personalisation

As our furniture is made-to-order or bespoke to your specific requirements (including your choice of fabric, size, and cushion filling), these items are classed as “personalised” under the Consumer Rights Act 2015.

  • Cancellations: Once your order has been confirmed and the manufacturing process has begun in our workshop, bespoke items cannot be cancelled or returned unless they are faulty.
  • Specifications: It is the customer’s responsibility to ensure that all measurements and specifications provided are correct. We cannot be held responsible for furniture that does not fit into your property due to access restrictions.

3. Reupholstery Services

For reupholstery projects involving your own furniture:

  • Assessment: We will assess the frame and internal components upon arrival at our workshop. If unexpected structural repairs are required, we will notify you and agree on any additional costs before proceeding.
  • Fabric: While we offer a wide range of luxury fabrics, if you provide your own fabric (COM), it must meet current UK Fire Safety Regulations. We reserve the right to refuse materials that do not comply with these standards.

4. Pricing and Payment

  • Quotes: All quotes are valid for 30 days.
  • Deposits: A deposit (typically 50%) is required to secure your order and allow us to purchase materials.
  • Final Payment: The remaining balance must be paid in full prior to or upon delivery of your furniture.

5. Lead Times and Delivery

  • Estimates: We will provide an estimated lead time for your order. While we strive to meet these dates, they are estimates only and may be affected by fabric supply chains or workshop capacity.
  • Access: You must ensure there is adequate access for our delivery team. Please measure doorways, hallways, and stairwells carefully before ordering.
  • Inspection: You are required to inspect your furniture upon delivery. Any issues must be noted on the delivery note or reported to us within 24 hours.

6. Guarantee and Warranty

We take immense pride in our craftsmanship and the quality of our materials.

  • Frames: We offer a lifetime guarantee on our Sapele hardwood frames against structural failure (subject to normal domestic use).
  • Materials: All other materials (springs, foam, and fillings) are covered by a 2 year manufacturer’s warranty.
  • Exclusions: This guarantee does not cover fair wear and tear, neglect, or accidental damage.

7. Intellectual Property

All designs, images, and content on the Ralvern Upholstery website are the property of Ralvern Upholstery Ltd. No part of our website or designs may be reproduced without our express written permission.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

9. Contact Us

If you have any questions regarding these terms, please contact Chris or Simon:

Ralvern upholstery Privacy Policy

Last updated: 20 May 2026

1. Who We Are

Ralvern Upholstery Ltd (“we”, “us”, “our”) is a family-run manufacturer of bespoke furniture and a specialist in luxury reupholstery, operating since 1946. Our factory showroom and workshop are located at 19 Martindale, Hawks Green, Cannock, Staffordshire, WS11 7XN.

We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Ralvern Upholstery Ltd is the data controller in respect of your personal data. [INSERT RALVERN ICO NUMBER]

2. What Personal Data We Collect

We may collect and process the following personal data about you:

  • Identity data: your name and title.
  • Contact data: your email address, telephone number, and postal address (for delivery and site visits).
  • Enquiry data: details of any bespoke furniture project, reupholstery quote request, or message you send to us.
  • Technical data: IP address, browser type and version, time zone, operating system and platform, and other technology on the devices you use to access our website.
  • Usage data: information about how you use our website.
  • Marketing data: your preferences for receiving information about our products, services, and showroom events.

We do not collect any special categories of personal data (such as health information or racial origin).

3. How We Collect Your Data

We collect your personal data through the following means:

  • Direct Interactions: when you complete a contact form on our website, request a quote via our “Cost Calculator,” visit our Cannock showroom, or communicate with Chris, Simon, or the team by telephone or email.
  • Automated Technologies: as you interact with the Ralvern Upholstery website, we may automatically collect technical and usage data using cookies and similar technologies. Please refer to our Cookie Policy for further details.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide you with a detailed quote for bespoke furniture or reupholstery services.
  • To fulfil any contract we have entered into with you, including manufacturing, delivery, and installation of your furniture.
  • To manage our relationship with you, such as notifying you about the progress of your order in our workshop.
  • To send you marketing communications, where you have consented to receive them or where we have a legitimate interest in doing so.
  • To improve and maintain our website.
  • To comply with our legal and accounting obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: where processing is necessary to fulfil a contract with you, such as a furniture order.
  • Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
  • Consent: where you have given us clear consent to process your data for a specific purpose, such as receiving our newsletter.
  • Legal obligation: where we are required to process your data to comply with the law.

6. How We Share Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, including:

  • Website hosting and technical service providers (including Spires Web Tech).
  • Courier and delivery partners for transporting your furniture.
  • Email marketing platforms.
  • Analytics providers.

All third parties are required to handle your personal data in accordance with applicable data protection law.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Enquiry and contact data is typically retained for up to 3 years. Since we offer a lifetime guarantee on our Sapele hardwood frames, we may retain basic order information for longer to provide you with ongoing support and service.

8. Your Rights

Under UK GDPR, you have the right to access, rectify, or erase your personal data. You also have the right to restrict or object to certain processing activities.

To exercise any of these rights, please contact us using the details below. We will respond to all legitimate requests within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us:

Email: sales@ralvernupholstery.co.uk Telephone: 01543 505539 Post: Ralvern Upholstery Ltd, 19 Martindale, Hawks Green, Cannock, Staffordshire, WS11 7XN Manager: Chris / Simon

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with a revised “last updated” date.

ralvern upholstery Cookie Policy

Last updated: 20 May 2026

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, to improve the user experience, and to provide information to website owners.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked to information stored in and obtained from cookies.

2. How We Use Cookies

The Ralvern Upholstery website uses cookies for the following purposes:

  • To ensure the website functions correctly and securely.
  • To remember your preferences and improve your experience.
  • To manage our product catalogue and any items you may wish to enquire about.
  • To analyse how visitors use our website so we can improve it over time.
  • To comply with our legal and regulatory obligations.

3. Types of Cookies We Use

Strictly Necessary Cookies These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as filling in a contact form, using our upholstery cost calculator, or setting your privacy preferences. As we use WooCommerce to manage our product range, these cookies also help manage your session and ensure that any products you view are handled correctly. You can set your browser to block these cookies, but some parts of the site will not work as a result.

Analytics and Performance Cookies We use Google Analytics to collect information about how visitors use our website – for example, which pages are visited most often and whether users encounter any errors. This data is aggregated and anonymous; it does not identify you as an individual. The information is used to improve the performance and content of our website.

Google Analytics sets the following cookies:

  • _ga – Used to distinguish users. Expires after 2 years.
  • ga[ID] – Used to persist session state. Expires after 2 years.
  • _gid – Used to distinguish users. Expires after 24 hours.
  • _gat – Used to throttle request rate. Expires after 1 minute.

For more information on how Google uses this data, please visit Google’s Privacy Policy.

Functionality Cookies These cookies allow the website to remember choices you make (such as your cookie consent preferences) and provide enhanced, more personalised features.

4. Third-Party Cookies

In addition to our own cookies, we may use third-party cookies to report usage statistics and to deliver services embedded in our website, such as video content showing our craftsmen at work or social media features. These third parties may use cookies, web beacons, and similar tracking technologies to collect or receive information from our website.

We do not control the placing of third-party cookies and you should refer to the relevant third party’s privacy and cookie policies for further information.

5. Your Cookie Choices

When you first visit our website, you will be asked to accept or decline non-essential cookies via our cookie consent banner. You can change your preferences at any time.

You can also control cookies through your browser settings. Most browsers allow you to view the cookies that have been set and delete them individually, block third-party cookies, or delete all cookies when you close your browser.

Please be aware that restricting cookies may impact the functionality of our website. For guidance on managing cookies in your browser, visit AboutCookies.org.

To opt out of Google Analytics tracking specifically, you can install the Google Analytics opt-out browser add-on.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be published on this page with a revised “last updated” date.

7. Contact Us

If you have any questions about our use of cookies, please contact us:

Email: sales@ralvernupholstery.co.uk Telephone: 01543 505539 Post: Ralvern Upholstery Ltd, 19 Martindale, Hawks Green, Cannock, Staffordshire, WS11 7XN